Terms of service

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Withdrawal period: the period within which the consumer can exercise their right of withdrawal;

Consumer: the natural person who is not acting for purposes related to their trade, business, craft, or profession and who enters into a distance contract with the trader;

Day: calendar day;

Continuing performance contract: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;

Durable medium: any tool that enables the consumer or trader to store information addressed to them personally in a way that allows future reference and unaltered reproduction of the stored information.

Right of withdrawal: the consumer's option to withdraw from the distance contract within the withdrawal period;

Trader: the natural or legal person offering products and/or services remotely to consumers;

Distance contract: a contract concluded within an organized system for distance sales of products and/or services, without the simultaneous physical presence of trader and consumer, using exclusively one or more means of distance communication up to and including the moment the contract is concluded;

Means of distance communication: means that can be used to conclude a contract without the consumer and trader being in the same place at the same time.

Terms and Conditions: these Terms and Conditions of the trader.

Article 2 – Identity of the trader

Trading name: Veyra & Co.

Customer service email: info@veyrajewelry.com

Article 3 – Applicability

These terms and conditions apply to every offer made by the trader and to every distance contract and order concluded between the trader and the consumer.

Before the distance contract is concluded, the text of these terms and conditions will be made available to the consumer. If this is not reasonably possible, the trader will indicate, before the distance contract is concluded, that the terms and conditions can be reviewed at the trader's premises and will be sent free of charge as soon as possible at the consumer's request.

If the distance contract is concluded electronically, the text of these terms and conditions may, notwithstanding the previous paragraph and before the distance contract is concluded, be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable medium. If this is not reasonably possible, the trader will indicate, before the distance contract is concluded, where the terms and conditions can be viewed electronically and that they will be sent free of charge electronically or otherwise at the consumer's request.

If, in addition to these terms and conditions, specific product or service conditions also apply, the second and third paragraphs apply accordingly, and in the event of conflicting terms and conditions, the consumer may always rely on the applicable provision that is most favorable to them.

If one or more provisions of these terms and conditions are at any time wholly or partially void or annulled, the contract and these terms remain otherwise in effect, and the provision in question will be replaced without delay, by mutual agreement, with a provision that approximates the intent of the original as closely as possible.

Situations not covered by these terms and conditions must be assessed "in the spirit" of these terms and conditions.

Ambiguities regarding the interpretation or content of one or more provisions of our terms must be interpreted "in the spirit" of these terms and conditions.

Article 4 – The offer

If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.

The offer is non-binding. The trader has the right to modify and adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the trader uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the trader.

All images, specifications, and data in the offer are indicative and cannot give rise to compensation or dissolution of the contract.

Product images are a true representation of the products offered. The trader cannot guarantee that the colors displayed exactly match the actual colors of the products.

Each offer contains information such that it is clear to the consumer what rights and obligations are attached to acceptance of the offer. This concerns in particular:

  • the price, excluding customs clearance costs and import VAT. These additional costs are for the account and risk of the customer. The postal or courier service will apply the special scheme for postal and courier services with respect to import. This scheme applies when goods are imported into the EU country of destination, which is the case here. The postal or courier service collects the VAT (whether or not together with any customs clearance costs charged) from the recipient of the goods;
  • any delivery costs;
  • the manner in which the contract will be concluded and what actions are required for this;
  • whether or not the right of withdrawal applies;
  • the method of payment, delivery, and performance of the contract;
  • the period for acceptance of the offer, or the period within which the trader guarantees the price;
  • the level of the fee for distance communication if the costs of using the means of distance communication are calculated on a basis other than the regular base rate for the communication means used;
  • whether the contract is archived after conclusion, and if so, how the consumer can access it;
  • the way in which the consumer can check and, if desired, correct the information provided in connection with the contract before the contract is concluded;
  • any other languages, in addition to English, in which the contract can be concluded;
  • the codes of conduct to which the trader is subject and how the consumer can access these codes of conduct electronically; and
  • the minimum duration of the distance contract in the case of a continuing performance contract.

Optional: available sizes, colors, types of materials.

Article 5 – The contract

Subject to the provisions of paragraph 4, the contract is concluded at the moment the consumer accepts the offer and meets the conditions set out therein.

If the consumer has accepted the offer electronically, the trader will promptly confirm electronic receipt of the acceptance of the offer. As long as receipt of this acceptance has not been confirmed by the trader, the consumer may dissolve the contract.

If the contract is concluded electronically, the trader will take appropriate technical and organizational measures to secure the electronic transfer of data and will ensure a secure web environment. If the consumer can pay electronically, the trader will take appropriate security measures accordingly.

Within legal limits, the trader may inquire whether the consumer can meet their payment obligations, as well as into all facts and factors relevant to responsibly entering into the distance contract. If, based on this investigation, the trader has good reason not to enter into the contract, they are entitled to refuse an order or request with reasons, or to attach special conditions to its execution.

The trader will send the following information to the consumer with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:

  • the visiting address of the trader's establishment where the consumer can file complaints;
  • the conditions under and the manner in which the consumer can exercise the right of withdrawal, or a clear notice regarding exclusion from the right of withdrawal;
  • information about guarantees and existing after-sales service;
  • the information included in Article 4, paragraph 3 of these terms, unless the trader has already provided this information to the consumer prior to performance of the contract;
  • the requirements for terminating the contract if the contract has a duration of more than one year or an indefinite duration.

In the case of a continuing performance contract, the provision in the previous paragraph only applies to the first delivery.

Every contract is entered into subject to the condition precedent of sufficient availability of the relevant products.

Article 6 – Right of withdrawal

When purchasing products, the consumer has the option to dissolve the contract without giving reasons for 14 days. This withdrawal period begins on the day after the consumer, or a representative designated in advance by the consumer and notified to the trader, receives the product.

During the withdrawal period, the consumer will handle the product and packaging with care. They will only unpack or use the product to the extent necessary to assess whether they wish to keep it. If they exercise their right of withdrawal, they will return the product with all accessories supplied and, if reasonably possible, in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the trader.

If the consumer wishes to exercise their right of withdrawal, they are required to notify the trader of this within 14 days of receiving the product. This notification must be made by the consumer via a written message/email. After the consumer has indicated their wish to exercise the right of withdrawal, the customer must return the product within 14 days to the place of origin. The consumer must prove that the delivered goods have been returned on time, for example by means of proof of shipment.

If, after expiry of the periods referred to in paragraphs 2 and 3, the customer has not indicated a wish to exercise the right of withdrawal, or has not returned the product to the trader, the sale is final.

Article 7 – Costs in case of withdrawal

If the consumer exercises their right of withdrawal, the costs of returning the products are borne by the consumer.

If the consumer has paid an amount, the trader will refund this amount as soon as possible, but no later than within 14 days after withdrawal. This is subject to the condition that the product has already been received back by the webshop, or that conclusive proof of complete return shipment can be provided.

Article 8 – Exclusion of the right of withdrawal

The trader may exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. Exclusion of the right of withdrawal only applies if the trader has clearly stated this in the offer, or at least in good time before the contract is concluded.

Exclusion of the right of withdrawal is only possible for products:

  • that have been produced by the trader according to consumer specifications;
  • that are clearly personal in nature;
  • that cannot be returned due to their nature;
  • that can spoil or expire quickly;
  • whose price is subject to fluctuations in the financial market over which the trader has no influence;
  • for loose newspapers and magazines;
  • for audio and video recordings and computer software of which the consumer has broken the seal;
  • for hygienic products of which the consumer has broken the seal.

Exclusion of the right of withdrawal is only possible for services:

  • relating to accommodation, transport, restaurant services, or leisure activities to be performed on a specific date or during a specific period;
  • the delivery of which has begun with the consumer's explicit consent before the withdrawal period has expired;
  • relating to bets and lotteries.

Article 9 – Price

During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.

Notwithstanding the previous paragraph, the trader may offer products or services with variable prices where these prices are subject to fluctuations in the financial market over which the trader has no influence. This dependence on fluctuations and the fact that any prices stated are indicative prices will be mentioned in the offer.

Price increases within 3 months of the conclusion of the contract are only permitted if they result from statutory regulations or provisions.

Price increases from 3 months after the conclusion of the contract are only permitted if the trader has stipulated this and:

  • they result from statutory regulations or provisions; or
  • the consumer has the right to cancel the contract with effect from the day on which the price increase takes effect.

The place of delivery, pursuant to Article 5(1) of the Dutch VAT Act 1968, is the country in which transport begins. In this case, delivery takes place outside the EU. Accordingly, import VAT and/or customs clearance costs will be collected from the customer by the postal or courier service. The trader will therefore not charge VAT.

All prices are subject to printing and typing errors. No liability is accepted for the consequences of printing and typing errors. In the event of printing and typing errors, the trader is not obliged to deliver the product at the incorrect price.

Article 10 – Conformity and Warranty

The trader guarantees that the products and/or services comply with the contract, the specifications stated in the offer, reasonable requirements of soundness and/or usability, and the statutory provisions and/or government regulations in force on the date the contract was concluded. If agreed, the trader also guarantees that the product is suitable for uses other than normal use.

A warranty provided by the trader, manufacturer, or importer does not affect the legal rights and claims that the consumer may assert against the trader under the contract.

Any defects or incorrectly delivered products must be reported to the trader in writing within 14 days of delivery. Products must be returned in their original packaging and in new condition.

The trader's warranty period corresponds to the manufacturer's warranty period. However, the trader is never responsible for the ultimate suitability of the products for any individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

  • The consumer has repaired and/or modified the delivered products themselves, or has had them repaired and/or modified by third parties;
  • The delivered products have been exposed to abnormal conditions or otherwise handled carelessly, or are handled contrary to the trader's instructions and/or the instructions on the packaging;
  • The defect is wholly or partly the result of regulations imposed or to be imposed by the government regarding the nature or quality of the materials used.

Article 11 – Delivery and performance

The trader will exercise the greatest possible care when receiving and executing orders for products.

The delivery address is the address made known to the company by the consumer.

Taking into account what is stated about this in Article 4 of these terms and conditions, the company will execute accepted orders with due speed but no later than within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be notified of this no later than 30 days after placing the order. In that case, the consumer has the right to dissolve the contract free of charge and the right to any compensation.

In the event of dissolution in accordance with the previous paragraph, the trader will refund the amount paid by the consumer as soon as possible, but no later than within 14 days after dissolution.

If delivery of an ordered product proves impossible, the trader will make efforts to make a replacement item available. At the latest upon delivery, it will be clearly and comprehensibly stated that a replacement item is being delivered. The right of withdrawal cannot be excluded for replacement items. The costs of any return shipment are borne by the trader.

The risk of damage and/or loss of products lies with the trader until the moment of delivery to the consumer or a representative designated in advance and made known to the trader, unless expressly agreed otherwise.

Article 12 – Continuing performance contracts: duration, cancellation, and extension

Cancellation

The consumer may cancel a contract entered into for an indefinite period and that extends to the regular delivery of products (including electricity) or services at any time, subject to agreed cancellation rules and a notice period of no more than one month.

The consumer may cancel a contract entered into for a definite period and that extends to the regular delivery of products (including electricity) or services at any time towards the end of the definite period, subject to agreed cancellation rules and a notice period of no more than one month.

The consumer may:

  • cancel the contracts referred to in the previous paragraphs at any time and not be limited to cancellation at a specific time or during a specific period;
  • cancel them at least in the same manner as they were entered into;
  • always cancel with the same notice period as the trader has stipulated for itself.

Extension

A contract entered into for a definite period that extends to the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a definite period.

Notwithstanding the previous paragraph, a contract entered into for a definite period that extends to the regular delivery of daily papers, news, and weekly publications and magazines may be tacitly extended for a definite period of a maximum of three months, if the consumer may cancel this extended contract towards the end of the extension with a notice period of no more than one month.

A contract entered into for a definite period that extends to the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer may cancel at any time with a notice period of no more than one month, and a notice period of no more than three months in the event that the contract extends to the regular, but less than monthly, delivery of daily papers, news, and weekly publications and magazines.

A contract with a limited duration for the regular delivery of daily papers, news, and weekly publications and magazines by way of introduction (trial or introductory subscription) is not tacitly continued and automatically ends after the trial or introductory period.

Duration

If a contract has a duration of more than one year, the consumer may, after one year, cancel the contract at any time with a notice period of no more than one month, unless reasonableness and fairness preclude cancellation before the end of the agreed duration.

Article 13 – Payment

Unless otherwise agreed, amounts owed by the consumer must be paid within 7 business days of the start of the withdrawal period referred to in Article 6, paragraph 1. In the case of a contract to provide a service, this period begins after the consumer has received confirmation of the contract.

The consumer has an obligation to promptly report inaccuracies in provided or stated payment details to the trader.

In the event of non-payment by the consumer, the trader has the right, subject to statutory limitations, to charge the reasonable costs made known to the consumer in advance.

Article 14 – Complaints procedure

Complaints about the performance of the contract must be submitted to the trader fully and clearly described within 7 days after the consumer has discovered the defects.

Complaints submitted to the trader will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the trader will respond within the 14-day period with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.

A complaint does not suspend the trader's obligations, unless the trader indicates otherwise in writing.

If a complaint is found to be justified by the trader, the trader will, at its discretion, either replace or repair the delivered products free of charge.

Article 15 – Disputes

Dutch law exclusively applies to contracts between the trader and the consumer to which these terms and conditions relate. This also applies if the consumer resides abroad.

Article 16 – CESOP

Due to the measures introduced and tightened as of 2024 regarding the "Amendment of the Dutch VAT Act 1968 (Implementation Act for the Payment Service Providers Directive)" and the resulting implementation of the Central Electronic System of Payment information (CESOP), payment service providers may register data in the European CESOP system.