Shipping policy
Shipping & Delivery
At Veyra & Co., we do our best to process and ship every order as quickly as possible. Below you'll find information about processing, shipping, and delivery of your order.
1. Order Processing
Orders are processed on business days.
Order processing typically takes 1–2 business days. Once your order has shipped, you will receive a shipping confirmation with tracking information.
2. Delivery Time
The average delivery time is 4–7 business days after shipping.
The stated delivery time is an average, not a guaranteed delivery date. Actual delivery time may vary by country, carrier, and order.
Delays may occur due to, for example:
- carrier congestion
- local sorting
- handover between carriers
- customs inspections
- public holidays
- or other circumstances within the international shipping network
A delay does not automatically mean an order is lost.
3. Tracking
After shipping, you will receive a tracking code that allows you to follow the progress of your order.
For international shipments, a package may be transferred to a local carrier during transit. As a result, tracking information may be temporarily limited or show no update for some time.
It may also happen that a local carrier only registers a tracking update once the package has actually entered the local network.
A temporary period without a tracking update does not automatically mean a package is lost.
If your order shows no progress for an extended period, or if tracking indicates an issue, please contact us so we can investigate the shipment.
4. International Shipping
We ship internationally.
For international shipments, your order may be processed by multiple carriers. Available tracking information may therefore vary by country and by stage of transit.
For some destinations, customs inspections, local shipping conditions, or other cross-border procedures may affect delivery time.
5. Shipping Costs
Free shipping from:
$60
For orders below the free shipping threshold, shipping costs will be shown at checkout.
6. Check Your Address
Always check your address details before placing your order.
Did you discover an error immediately after placing your order? Contact us as soon as possible at:
info@veyrajewelry.com
If your order has not yet been processed, we will try to update the address where possible.
If the order has already been processed or shipped, we can no longer guarantee an address change.
The customer is responsible for entering the correct delivery address.
7. Delivery
The carrier registers the delivery of a package in its own delivery system.
According to tracking, an order may, for example, be registered as:
- delivered to the delivery address
- delivered to a neighbor
- delivered to a safe location
- or delivered to a pickup point
If tracking indicates your order has been delivered but you cannot find the package, please contact us as soon as possible. We can then investigate the available tracking and delivery information.
8. Package Sent to a Pickup Point
If a package cannot be delivered at home, the carrier may take the package to a pickup point.
The carrier determines the available pickup location and the timeframe within which the package must be collected.
Always check tracking information and any messages from the carrier when your package has been taken to a pickup point.
9. Uncollected or Refused Packages
If a package is offered at a pickup point and not collected within the applicable timeframe, the carrier may return the package.
The same may happen if a package is refused upon delivery.
An uncollected or refused package is not the same as a standard return.
Do you want to return an order because you changed your mind? Please accept the order and then follow the return procedure described on our Returns & Refunds page.
10. Damaged Order
Check your order upon receipt.
Is a product damaged? Please contact us as soon as possible at:
info@veyrajewelry.com
Please include your order number and, if possible, clear photos of the packaging and the damaged products.
Report transport damage before returning a product.
11. Wrong or Missing Product
Did you receive the wrong product, or is something missing from your order?
Please contact us as soon as possible at:
info@veyrajewelry.com
Include your order number and clearly indicate which product is missing or was incorrectly delivered. Please include photos of the received order where possible.
12. Returns
Do you want to return an order because you changed your mind?
- Fully complete the return form and include it with your return shipment. Without a return form, the return will not be processed.
- Return the product using a tracked shipment and email the tracking code to info@veyrajewelry.com. This way you can always prove the product was shipped, and we can accept it at our warehouse.
- The return address is the address stated on the return form, not the address on the package.
- We are not liable for lost or damaged items.
Download and print the return form here.
Our additional guarantee can be found on the 100% Satisfaction Guarantee page.
13. Contact
Do you have questions about the shipping or delivery of your order?
Please contact us at:
Veyra & Co. Email: info@veyrajewelry.com
Please always include your order number when asking about an existing order.